Maintenance Requests

Report a repair to the property manager named in your tenancy documents. For tenants managed by the Warkworth rental team, the maintenance form below is directed to Nicole Banks. Include the property address and enough detail to help the team assess the problem.

Is there an immediate danger?

If there is an emergency involving immediate danger to people, call 111. For an urgent property problem, use the urgent or after-hours contact instructions supplied for your tenancy. Do not rely on this online form for an immediate response.

Information that helps

• Your name, rental address and a phone number where you can be reached.
• What happened, when it started and whether it is getting worse.
• The affected room, fitting or appliance, including its make or model if readily available.
• Any immediate risk, loss of an essential service or access information the manager needs.
• For a rural property, explain whether the issue involves a water tank, pump or wastewater system. Do not enter unsafe areas to investigate.

If you have photos, tell your property manager and use the method they provide to send them. Keep a copy of the report and any follow-up.

Urgent repairs and your rights

Tell your landlord or manager promptly when something needs repair. Tenancy Services explains that tenants may arrange urgent repairs where disrepair is likely to injure people or property and seek reimbursement, after making reasonable attempts to notify the landlord first. Read the full damage and repair guidance for the circumstances and responsibilities.

For routine work, discuss access and the proposed arrangements with your manager. Do not attempt electrical, gas or other hazardous repairs yourself.

Need the rental office?

Ray White Bogue Property Management: 09 425 1611 or boguepm.nz@raywhite.com. You can also use its repair-request page. If another business manages your tenancy, contact that business directly.

Read the tenant guide or find property-management contacts.

By Nicole Banks. Updated 15 September 2026.